Shipping, transport, and delivery times are as follows:

* SPAIN AND PORTUGAL (Except for Canary Islands, Ceuta, Melilla, Azores Islands, and Madeira)

As a general rule, orders to the peninsula are delivered within 24/48 hours (business days) provided the product is in stock in our warehouse and your order status changes to SHIPPED.

If any extraordinary situation causes a delay in the shipment of your order, we will contact you personally as soon as possible.

Shipments are made by national transport agencies MRW, NACEX, and Correos Express.

* SPAIN (Balearic Islands)

Between 1 and 2 business days from the payment date, provided the product is in stock in our warehouse and your order status changes to SHIPPED.

Shipments are made by national transport agencies MRW, NACEX, and Correos Express.

* SPAIN (Canary Islands, Ceuta, and Melilla)

Orders for the Canary Islands take approximately 3 to 10 days from the payment date, provided the product is in stock in our warehouse and your order status changes to SHIPPED. Customs costs are not usually indicated; normally, if it is 1 or 2 items, it is rarely held in Customs. For larger quantities and volumes, please consider this when making your purchase. In these cases, you should be aware that the delivery time may depend on Customs.

Shipments are made by Correos.

Orders for Ceuta and Melilla take approximately 3 to 10 days from the payment date, provided the product is in stock in our warehouse and your order status changes to SHIPPED. Customs costs are not usually indicated; normally, if it is 1 or 2 items, it is rarely held in Customs. For larger quantities and volumes, please consider this when making your purchase. In these cases, you should be aware that the delivery time may depend on Customs.

Shipments are made by Correos.


INTERNATIONAL SHIPMENTS.

* EUROPE (ZONE 1) Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, and United Kingdom.

Between 2 and 4 business days from the payment date, provided the product is in stock in our warehouse and your order status changes to SHIPPED.

Shipments are made by DHL or FedEx transport agency.

* REST OF EUROPE.

Depending on the country, between 2 and 7 business days from the payment date, provided the product is in stock in our warehouse and your order status changes to SHIPPED.

Shipments are made by DHL, FedEx, or Correos Internacional transport agencies (depending on the zone).


* UNITED STATES AND CANADA

Between 3 and 5 business days from the payment date, provided the product is in stock in our warehouse and your order status changes to SHIPPED.

Shipments are made by DHL or FedEx transport agency.

* AUSTRALIA AND NEW ZEALAND

Depending on the country and the DHL or Correos Internacional service, generally between 3 and 15 days approximately from the payment date, provided the product is in stock in our warehouse and your order status changes to SHIPPED. Shipments are made by DHL or Correos Postal Internacional transport agencies (depending on the zone).

* REST OF COUNTRIES AND CONTINENTS (Africa, America, Asia, and Oceania)

Depending on the country and the Correos Internacional service or transport agency, generally between 3 and 20 days approximately from the payment date, provided the product is in stock in our warehouse and your order status changes to SHIPPED.

Shipments are made by Correos Internacional or DHL transport agencies (depending on the zone).

Zapatosdebaile.com will do everything possible to ship orders as quickly as possible. No shipments are made on weekends or holidays, so if you place an order on a Saturday, Sunday, or holiday, it will be processed on the first business day following the day it was placed.

If the chosen payment method is by bank deposit or transfer, the order will not be shipped until we have bank confirmation of the payment.

VERY IMPORTANT.

Dear customer, please be aware that many countries typically have protective measures for foreign markets, setting tariffs and taxes on imports. Therefore, we recommend that before placing your order, you inquire with your customs office whether goods from Spain are subject to any of these taxes, as in some cases, the amount of taxes can be more than 100% of the value of the goods.

International customers are responsible for paying customs duties and/or import taxes.

Shipping costs do not include customs fees and/or tax charges in the country of origin. Zapatos de baile Roberto Garrudo is not responsible for any additional charges; these charges are the customer's responsibility.

If you have any questions about the delivery of your order, please contact us by email: zapatosdebaile@robertogarrudo.com

You can view and download the shipping cost rates for each Province, Country, or Continent from the following Web link:

Shipping cost rates

Shipping costs do not include customs charges in the country of origin. zapatosdebaile.com is not responsible for any additional charges; these charges are the customer's responsibility.

To do so, go to the "My Account" section in the header of our website, enter your email address and password, then click on "Order History and Details." If you placed your order by phone, you can also contact us by calling 954218419, or by calling 0034 from outside Spain.

What are the payment methods?
There are four payment methods:

* By credit card

* By Bizum

* By bank transfer or in-person deposit.

The following fields must be specified:

Payer: Enter the name and surname of the buyer / Company.

Recipient: Zapatos Pasarela S.L (Roberto Garrudo)
Purpose: Enter the online order reference or the customer's name if you placed the order by phone.

Current Account 2085 4784 05 0330201251

IBAN: ES40 2085 4784 0503 3020 1251

Bank Swift or Bic: CAZRES2Z

Entity: IBERCAJA

José Luis López, manager of the Roberto Garrudo Dance Shoes store on Córdoba Street, explains in the following link the difference between beginner shoes, semi-professional shoes, and professional shoes.

https://www.youtube.com/watch?t=11&v=Jnkux33ZSOI

No, the price of the product is as shown on the website, regardless of the number of products. However, if you are going to place a large order for many pairs, you can contact us through our "CONTACT" section or write to us at: zapatosdebaile@robertogarrudo.com, you can also call us at: 954 21 84 19 and we will handle your case personally.

If any of the products in your order are out of stock or in production, we will contact you by email or phone to inform you of the incident and resolve it as quickly as possible.

Customers may exchange any item they do not like or that does not fit well, provided that the following conditions are met:

The customer has 14 calendar days from the date of receipt of the merchandise to return a product. The essential requirements for a return are:

* The product must be new, with no signs of use, with the original box and labels.
* The product must not have been tampered with.
* Proof of purchase (invoice or receipt) must be provided.

If the product meets the above conditions, the customer may exchange the item for any other size or model we have in stock. The customer will bear the cost of returning the product and must send the product(s) to the following shipping address:

ROBERTO GARRUDO
C/ Córdoba, 9
41004 Seville
Spain
Telephone: 0034 954218419

Once the merchandise is received at our store, and after checking its condition, the item will be refunded. Returns for incorrect shipments will be accepted, and our company will cover the shipping costs, provided that the customer communicates this circumstance within 14 days from the date of receipt of the shipment.

To return an item, you must first notify us and send an email to: zapatosdebaile@robertogarrudo.com, indicating RETURN in the subject line and detailing your purchase information in the email, including your name, phone number, order number or reference, etc.
Once we receive this product, we will reply as soon as possible, indicating how to proceed, the payment method, and the shipping costs incurred for the subsequent shipment of the same.

At Roberto Garrudo Dance Shoes, we offer a wide variety of dance shoes for girls, boys, and young flamenco dancers. Our collection includes models specially designed to both complement flamenco attire and for practicing and learning flamenco dance.

We have options for all levels, from beginners to advanced dancers, with a large selection of colors, styles, and features to adapt to each customer's needs and preferences.

On our website, you can discover different models made with high-quality materials and designed to offer comfort, support, and durability, guaranteeing the best performance in every rehearsal and show.