Shipping, transportation, and delivery times are as follows:

* SPAIN AND PORTUGAL (Except the Canary Islands, Ceuta, Melilla, the Azores and Madeira)

As a general rule, orders to the peninsula are delivered within 24/48 hours (business days) and as long as we have the product in stock in our warehouse and when the status of your order changes to SHIPPED .

If any extraordinary circumstances arise that cause a delay in shipping your order, we will contact you personally as soon as possible.

Shipments are made through the national transport agency MRW, NACEX and Correos Express.

* SPAIN (Balearic Islands)

Within 1 to 2 business days from the date of payment, provided the product is in stock at our warehouse and your order status changes to SHIPPED.

Shipments are made through the national transport agencies MRW, NACEX and Correos Express.

* SPAIN (Canary Islands, Ceuta and Melilla)

Orders to the Canary Islands take approximately 3 to 10 days from the date of payment, provided the product is in stock at our warehouse and the order status changes to SHIPPED. Customs fees are not usually indicated; usually, if it's just one or two items, they are rarely held up by Customs. For larger quantities and volumes, please take this into account when making your purchase. In these cases, please keep in mind that the delivery time may depend on Customs.

Shipments are made by Post Office.

Orders to Ceuta and Melilla take approximately 3 to 10 days from the date of payment, provided the product is in stock at our warehouse and the order status changes to SHIPPED. Customs fees are not usually indicated; usually, if it's just one or two items, they are rarely held up by Customs. For larger quantities and volumes, please take this into account when making your purchase. In these cases, please keep in mind that the delivery time may depend on Customs.

Shipments are made by Post Office.


INTERNATIONAL SHIPPING.

* EUROPE (ZONE 1) Germany, Austria, Belgium, France, Holland, Italy, Luxembourg and the United Kingdom.

Between 2 and 4 business days from the date of payment and as long as we have the product in stock in our warehouse and when the status of your order changes to SHIPPED .

Shipments are made by the transport agency DHL or FedEx.

* REST OF EUROPE.

Depending on the country, between 2 and 7 business days from the date of payment and as long as we have the product in stock in our warehouse and when the status of your order changes to SHIPPED .

Shipments are made by the transport agency DHL, FedEx or Correos Internacional (depending on the area).


* UNITED STATES AND CANADA

Between 3 and 5 business days from the date of payment and as long as we have the product in stock in our warehouse and when the status of your order changes to SHIPPED .

Shipments are made by DHL or FedEx transport agency.

* AUSTRALIA AND NEW ZEALAND

Depending on the country and the DHL or Correos International service, it generally takes approximately 3 to 15 days from the date of payment, provided the product is in stock and your order status changes to SHIPPED . Shipments are made by DHL or Correos International (depending on the region).

* OTHER COUNTRIES AND CONTINENTS (Africa, America, Asia and Oceania)

Depending on the country and the international postal service or transport agency, as a general rule, it takes approximately 3 to 20 days from the date of payment, provided that we have the product in stock in our warehouse and when the status of your order changes to SHIPPED .

Shipments are made by the transport agency Correos Internacional or DHL (depending on the area).

Zapatosdebaile.com will do everything possible to ship orders as quickly as possible. We do not ship on weekends or holidays, so if you place an order on a Saturday, Sunday, or holiday, it will be processed on the first business day after the order was placed.

If your chosen payment method is a bank deposit or transfer, your order will not be shipped until we receive bank confirmation.

VERY IMPORTANT.

Dear customer, we would like to inform you that many countries typically have protective measures in place for foreign markets, imposing import duties and taxes. Therefore, we recommend that you check with your customs office before placing your order to see if any of these taxes apply to merchandise from Spain, as in some cases, the amount of these taxes can exceed 100% of the merchandise's value.

International customers are responsible for paying any customs and/or import fees.

Shipping costs do not include customs fees and/or taxes in the country of origin. Roberto Garrudo Dance Shoes is not responsible for any additional charges; these charges are the customer's responsibility.


If you have any questions about the delivery of your order, please contact us by email: zapatosdebaile@robertogarrudo.com

You can view and download the shipping cost rates for each province, country, or continent at the following link:

Shipping cost rate

Shipping costs do not include customs fees in the country of origin. Zapatosdebaile.com is not responsible for any additional charges; these charges are the customer's responsibility.

To do so, go to the "My Account" section in the header of our website, enter your email address and password, then click on "Order History and Details." If you placed your order by phone, you can also contact us by calling 954218419, or by calling 0034 from outside Spain.

What are the payment methods?
Payments can be made in four ways, which are as follows:

* By credit card

* Via Paypal (Without any surcharge or cost to the user)

* Through Bizum

* By bank transfer or cash deposit.

The following fields must be specified:

Orderer: Enter the name and surname of the buyer / Company.

Recipient: Zapatos Pasarela SL (Roberto Garrudo)
Concept: Enter the online order reference or the customer's name if you placed the order by phone.

Cta.Cte. 2085 4784 05 0330201251

IBAN: ES40 2085 4784 0503 3020 1251

Swift from the bank or Bic: CAZRES2Z

Entity: IBERCAJA

José Luis López, manager of the Roberto Garrudo Dance Shoes store on Córdoba Street, explains in the following link the difference between beginner shoes, semi-professional shoes, and professional shoes.

https://www.youtube.com/watch?t=11&v=Jnkux33ZSOI

No, the price of the product is the one marked on the Web, regardless of the number of products, in any case if you are going to place a large order of many pairs you can contact us through our "CONTACT" section or write to us at: joseluis@robertogarrudo.com , you can also call us at: 954 21 84 19 and we will handle your case in a personalized way.

If any of the products in your order are out of stock or in production, we will contact you by email or phone to inform you of the incident and resolve it as quickly as possible.

The customer may exchange any item that they do not like or that does not fit them properly, provided that it meets the following conditions:

The customer has 14 calendar days from the date of receipt to return a product. The essential requirements for a return are:

* The product must be new, with no signs of use, with the original box and labels.
* That the product has not been manipulated.
* Have the invoice or purchase receipt.

If the product meets the above conditions, the customer may exchange the item for any other size or model that we have in stock. The return shipping costs will be borne by the customer and the product must be sent to the following shipping address:

ROBERTO GARRUDO
C/ Córdoba, 9
41004 Seville
Spain
Telephone: 0034 954218419

Once the merchandise has been received in our store and its condition has been checked, the item will be returned. Returns for incorrect shipments will be accepted, with our company being responsible for the shipping costs provided that the customer reports this circumstance within 14 days from the date of receipt of the shipment.

To return an item, you must notify us by sending an email to joseluis@robertogarrudo.com , indicating "RETURN" in the subject line and detailing your purchase information, including your name, phone number, order number or reference, etc.
Once we receive your product, we will respond as soon as possible with instructions on how to proceed, how to pay, and the shipping costs for your order.